Friday, April 07, 2006

An example of good customer service

Recently I have been having problems receiving my magazine subscription for Marketing. This is a good magazine and well worth a read if you have can get hold of it.

Anyway, after some poor customer service and not receiving my magazines I was not a happy subscriber. But the team @ Niche Media did a good job in keeping me on board. How?

  1. They admitted their mistakes. There has been some problems their end.
  2. They didn't use the problems as an excuse.
  3. They gave me an incentive to stick with them.
  4. There was accountability. People told me to speak to them should there be any further problems.

Great job and well done to all involved. It is so nice when you get good service.